Cancellation Policy
Special Events (Limousines, Party Buses, and Classic Cars):
- – A 75% cancellation fee applies to cancellations made 15 days before the trip.
- – Cancellations made within 3 days of the trip: 100% of the fare charged.
- – No refunds issued under standard cancellation terms. – All deposits are non-refundable.
Airport Transfers:
- – Cancel within 48 hours: $50 charge.
- – Cancel within 24 hours: Full fare charged.
Service Guarantee & Vehicle Standards
If the reserved vehicle fails to show up at the scheduled pickup time and location, a full refund of all
Payments will be issued.
In the event of a vehicle breakdown, a replacement vehicle will be dispatched.
If the replacement vehicle does not arrive within 60 minutes, a full refund will be issued.
The replacement vehicle must be in approximately the same condition or better, and not significantly older,
poorly maintained, or visibly inferior to the originally booked vehicle.
If more than one breakdown occurs during the trip, the customer will receive a full refund, regardless of
whether replacements are provided.
Refunds for no-shows or qualifying breakdowns must be issued within 15 calendar days.
If the refund is not issued within 15 days, The Pristine Limousine & Party Bus agrees to pay an additional 50% of the
total contract amount for every subsequent 15-day period the refund remains unpaid.
Interiors may vary from website photos, but must meet the conditions above.
Delays & Grace Period
A 15-minute grace period is allowed for pickup delays.
After 15 minutes, an additional hourly rate will be charged.
Rules & Conduct
No smoking or drug use is allowed inside the vehicle.
No standing through the sunroof.
Customer is liable for damage to the vehicle, including:
- – Carpet or seat burns: $500 minimum
- – Broken glassware: $20 per item
- – Other physical damage: billed at actual repair cost
A cleaning fee of $250 may be charged only in cases of excessive mess beyond standard usage (e.g.,
vomit, spills requiring deep cleaning).
No cleaning fee will be applied for standard use of the vehicle, including reasonable trash, footprints,
and general passenger activity.
Liability
The Pristine Limousine & Party Bus is not responsible for lost or stolen items.
Not liable for delays due to traffic, weather, mechanical issues, or booking errors.
Observed illegal activity may result in immediate cancellation without refund.
Legal
If this agreement is violated, the customer may be held liable for legal and collection costs.